I help BPO teams scale using custom-built systems — without expensive software vendors.
10+ years managing 50+ agents across live campaigns. Every tool I built replaced a broken manual process. I don't just run operations — I engineer them.
Most BPO operations bleed hours, money, and performance every single day — not because the team is bad, but because the systems are broken. Sound familiar?
Spreadsheets, paper logs, and morning headcounts eat 2–3 hours of manager time daily — and still produce errors that hit payroll.
DPH is down, TPH is tanking — but there's no structured system to diagnose the root cause in real time, so you guess and react instead of fix.
You're paying for attendance software, scheduling tools, and analytics platforms that don't talk to each other — and still require manual workarounds.
Managers walk the floor to get headcounts. There's no live dashboard showing who's active, who went home early, and which campaign is underperforming.
Day-off requests come through chat messages. PTO tracking is in someone's personal sheet. Nobody has a single source of truth.
You know who's hitting goal at end-of-day. But by then it's too late to coach, adjust, or intervene. You need hourly visibility — not a daily report.
I audit your current ops — attendance flow, campaign performance, scheduling, and reporting — and identify every hour being wasted on manual processes.
I design and code tools specific to your floor — not off-the-shelf software. HTML, JavaScript, Google Workspace. Fast to deploy, zero vendor lock-in, zero ongoing cost.
Attendance syncs automatically. Payroll data flows to sheets. Scheduling enforces its own rules. Your team stops managing processes and starts running campaigns.
Live dashboards show floor status by campaign in real time. Campaign diagnosis reports identify root causes within minutes. Decisions get faster and more accurate.
| 2023-2061 | Alanan, Rexie B. | PAC OVS AA | 10:02 AM | — | ● active |
| 2024-1309 | Dumago, Aisha K. | PAC OVS AA | 09:58 AM | 06:01 PM | ✓ done |
| 2025-0338 | Butal, Jhan L. | New Donors | 10:05 AM | — | ● active |
| 2023-2061 | Alanan, Rexie B. | 10:02 AM | — | — | ● active |
| 2024-1309 | Dumago, Aisha K. | 09:58 AM | 06:01 PM | 8h | ✓ done |
| Agent | Status | Hrs | Sales | DPH | TPH |
| Dumago, Aisha K. | Tenured | 8 | 7 | $53.13 | 0.88 |
| Pineda, Cryzyl F. | Tenured | 8 | 10 | $41.88 | 1.25 |
| Masiado, Aldrin | Tenured | 6 | 1 | $4.17 | 0.17 |
Every tool above was built for a real floor, solving a real problem. I can build the same for yours.
Roy built systems that saved us hours every single day. The attendance kiosk alone eliminated our biggest payroll headache — we haven't touched a paper log since.
The campaign diagnosis tool changed how we run our shifts. We used to spend 45 minutes figuring out why a campaign was underperforming. Now it takes 5 minutes and we have an action plan.
What Roy builds actually works on the floor. It's not over-engineered. It's exactly what you need, nothing more. And he built it himself — no vendors, no delays, no excuses.
A structured 60-minute review of your current operations — attendance, performance tracking, scheduling, and reporting. I'll tell you exactly where you're bleeding time and money.
I design and build a complete custom operations tool for your team — attendance, scheduling, performance tracking, or campaign diagnosis — deployed and ready to use.
End-to-end transformation of your BPO operations. I come in, assess everything, rebuild your systems from scratch, and train your team to use them — in 30 days or less.
I'm Louis Roy Sebastian — a BPO Team Manager with 10+ years of floor operations experience based in Iloilo City, Philippines. I've managed teams of 50+ agents across multiple concurrent campaigns, driving performance at scale in high-pressure outbound environments.
My edge is simple: most operations managers run systems. I build them. Every tool in this portfolio was created by me, for a real operational problem, using HTML, CSS, JavaScript, and Google Workspace — at zero vendor cost.
I'm currently open to full-time remote opportunities in Operations Management, Sales Management, or Team Lead roles. I'm also available for consulting and custom system builds through SBSTN, my consulting brand.
Open to full-time remote roles in Operations Management, Sales Management, and Team Lead positions. Also available for consulting engagements and custom tool builds.
📋 Book Free Ops Audit